Keep Your Clients Coming Back For More

5 Tips to Keep Your Clients Coming Back For More

So you’ve been going at this freelance thing for a while now. And you are left wondering, “How do I keep my clients coming back for more?”

It’s no secret that it is far easier to obtain additional business from current clients than to acquire new clients. To increase revenue, business strategists encourage the practice of upselling or cross-selling. I hate those terms because they allude to selling your client something they don’t need. For example, I never want to “sell” my client on a fancy, cost-prohibitive, printed brochure when their business may reap more rewards from investing in a website redesign.

Instead of “selling” your client additional products or projects, how about focusing on selling yourself as an asset to their team?

 

Here are 5 practical ways you can keep your clients coming back for more:

 

1. Listen more than you speak

Take the time to truly listen to your clients. Ask the right questions. You may find that what they think they need is very different from what they actually need. Show them that you are looking out for their dollar, and they will value you and your work for years to come.

 

2. Underpromise; Overdeliver

This is key. Allow me to give you an example. After receiving a signed quote for a logo design, I sent my client a specific production schedule outlining when to expect the first draft, revisions, etc. I allowed 14 days to develop my first round of concepts. It may take me far less than 14 days to design the logo, but this way I build in some cushion for the what-ifs (my child gets sick, a family emergency comes up, etc.). Luckily for me, no “what-ifs” erupted so I was able to deliver the logo concepts 2 days earlier than promised. Result: A pleasantly surprised client. Don’t put yourself in a position where you can’t reach deadlines or are delivering sub-par work. If you set realistic expectations and communicate clear deadlines, your clients will be willing to wait for quality work.

 

3. Facetime

And no, I’m not talking about the app. You can accomplish a lot over phone and email these days, but nothing develops a business relationship as effectively as in-person communication. Schedule a coffee date to introduce yourself and brainstorm. Your client will not only be invested in the project. He/she will be invested in you.

 

4. Check in

Don’t be a fair weather friend. Check in with your client a few weeks/months after project completion and ask how things are going. Ask if there is anything you could have done to make the project more successful. Show you care about more than a paid invoice.

 

5. Blog Regularly

You knew this one was coming. Regular blogging will not only do wonders for your website’s SEO, it will enhance your client relationships.  I am amazed at how my “mommy blog,” Letters From LaLa has increased my freelance design business. Your clients want to know you as a person, not just a designer.

Lauren is a designer & blogger based in Charlotte who loves photography, typography and eating Nutella straight out of the jar. She writes for the Advice column.


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Comments

  1. So glad you emphasized checking back in. Something I always would like to do but haven’t been able to do 100%. I just started adding “follow up with so and so” on my calendar. Checking it works wonders and even if I don’t get a project from that particular client I often get a referral right then or soon after. Face time is good, however it can be a huge time sink. I found myself driving everywhere and drinking two or three more cups of coffee/tea than I wanted/needed. (plus it gets pricey) Skype video calls have been a great alternative for me. I have to respect my client’s time as well as my own. Excellent tips!

    • Thanks Lyndi! That is a great idea to add “following up” to your calendar! and I agree, not all meetings need to be in person, but every once in a while is nice!

  2. This is a great list I also am a freelance designer and I do try to do all of these. I have had a lot of business from my clients coming back or telling others about me so your right!

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